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Buy and Sell Safety Tips

The likelihood of anything negative happening to you when purchasing and selling an item is considered minimal but it’s always best to act with caution for a safe and successful experience with Vivastreet. To ensure your safety, we recommend following our safety tips and advice listed here:

Buying safely

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Meet in person

When buying an item on Vivastreet, you should meet in-person to see the item and exchange money. Most of fraud is carried out by people who won’t meet you. We advise only buying with people you can meet.

If it sounds too good to be true, it probably is!

Don’t be fooled by what looks like an unbelievable bargain. Let your common sense and intuition guide you when choosing a good deal. If an item is advertised at an extremely low price – it may be damaged, stolen or non-existent.

Never wire money and provide your personal or bank information to sellers

This includes never mailing a cheque or using payment services such as Western Union, Ukash or Money Gram to pay for items. Do not give out personal, credit card or online account details over the Internet and email.

Beware of the Overpayment Scams and bounced cheques

Be suspicious if you are overpaid for products and a number of credit card numbers are used. The scammer is expecting you to/will transfer the refund; either paying for the freight before then discovering the cheque they sent out to you has bounced or before realising the money order/credit cards details they produced were phoney.

Selling safely

Print

Do not proceed any further in any suspicious response to you ad

If you are in doubt with the responses, don’t proceed any further with someone who seems suspicious. We have noticed that the following cases are potential scams:

–  If the message is too vague.

–  Insisting on paying the Shipping cost.

–  Insisting of sending a cheque or pay by Paypal.

–  If the person tells you stories about other reasons for not able to collect the product personally.

If you’d like our advice, please contact us so we can take a look and take appropriate actions, if necessary.

Never send your items before receiving the money

Always wait for a buyer’s payment to be made or to have cleared in your account before handing over your goods.

Check counterfeit bank notes and cheques

If you’re being paid in cash, make sure you check the notes are not counterfeit. Full information regarding counterfeit notes can be found on the Bank of England website. If you’re being paid by cheque, make sure the cheque is cleared before you handover the item.

Never call premium-rate telephone numbers in response to your ads

You may receive an email from an interested buyer asking you to call a premium rate telephone number (often starting with 0844, 0870 and 0871). Do not call – it is a scam to charge you money for a high-rate phone call to a non-existent buyer.

For both buyers and sellers

Report to Vivastreet if you received any attempted fraud or suspicious emails

Please report by clicking the “Scam” button on the bottom of the ad or sending the Ad ID number to our customer service. In case of fraud or illegal activity, we also recommend that you report it to the Police.

From our Side

The fight against scams is ongoing and we will keep you updated on safety measures to protect yourself.

Vivastreet.co.uk will remove any advertisement that is prohibited by UK law. We encourage you to flag ads that break our terms and conditions and actively report all scams to Vivastreet or directly to Action Fraud, the UK’s national fraud reporting center.

*Contact details Vivastreet +44 (0) 207 514 5061 or email team-uk@sitemail.vivastreet.com

*Contact details Action fraud 0300 123 2040

About Vivastreet UK

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